We’ve just released PRS 8.1.1. This is a recommended upgrade, especially if you are using Microsoft Office 2013 as it fixes an Outlook 2013 incompatibility.

To download and upgrade go to the Installing the Latest PRS Client section on our Updates web page and follow the instructions.

What’s New in PRS 8.1.1

Linked documents path and file name customisation

../images/smallnew.png in version 8.1.1


When you save a linked document or email attachment the PRS prompts you to save it in the shared documents folder, if you always save to a particular sub-folder you are left with extra mouse clicks to get there. The new Document save folder option eliminates this inconvenience by allowing you to specify your own default document save folder.

The PRS’s file naming convention for saved documents doesn’t suit everyone so we’ve introduced the new Document file name format option which allows you to specify the file naming convention for linked document files that best suits your company.

New delivery option for SMS messages

../images/smallnew.png in version 8.1.1

Ever wished you could send SMS messages from the PRS via your own phone? Our new HTTP SMS delivery option can be configured to work with many and smartphone (and Cloud-based) HTTP gateways — all you need to do is enter the correct server parameters for your chosen gateway in the PRS SMS Texting and Phone Calls dialog.


A smartphone based SMS gateway is an application that runs on your smartphone and accepts SMS messages sent wirelessly from your PC. Cloud-based SMS gateways are hosted on the Internet. The new HTTP server delivery option caters for both. Here is an example of each type:

Example smartphone SMS Gateway

This SMS Gateway app installs a personal SMS gateway server on your Android phone. The PRS sends SMS messages to your phone over the Wireless network, your phone then delivers the SMS message just as if you had entered it manually.

After you have installed and configured the SMS Gateway app on your phone enter these SMS HTTP server parameters from the PRS Tools→Setup→SMS Texting and Phone Calls menu command:

Server address

The Server address is set to the IP address of your phone. You can find the IP address of your Android phone by going Settings→WiFi and then selecting Advanced from the menu (this is not available in older versions of Android, look instead in the SMS Gateway app’s HTTP settings).

HTTP request method


Example Cloud-based SMS Gateway

Clickatell’s Cloud-based HTTP SMS Gateway API accepts HTTP requests to send SMS messages. You need a Clickatell API account.


Change the xxxx values to your Clickatell account API ID, user name and password.

Server address

Two choices:

  1. Leave it blank and set the site-wide Send SMS messages using setting to HTTP server, this applies the HTTP Server delivery method to all users.

  2. Or enter a dummy non-blank value to apply the HTTP Server delivery method to this user (irrespective of the site-wide Send SMS messages using setting).

HTTP request method


This example is for illustrative purposes — you would be better off using the PRS’s dedicated Clickatell delivery option as it has message tracking features.

Tips and Tricks

Text too small?

High resolution displays on laptops can render the text too small to be read comfortably. Here are some techniques to increase the screen text size:

  • The PRS has an option that allows you to bump the font size in PRS text boxes up to 10pt, see our March newsletter for details.

  • If you are running Windows 7 or Windows 8 you can bump up text size for all applications:

    1. Open the Windows Control Panel.

    2. Search for text display.

    3. Click on Make text and other items larger or smaller and adjust the text size.

  • If you are running Windows XP you could try decreasing the display resolution to resize the whole screen:

    1. Right-click on the Desktop and select the Properties menu item.

    2. Click the Settings tab.

    3. Adjust the Screen resolution.

Contingency planning with Offline Access

The PRS Offline Access feature allows PRS Client PCs to use a local copy of the shared database when they are not connected to the network. This is normally used to allow laptops to access PRS data when they are taken out of the office but it can also be used as a contingency backup for desktop PCs in the event of an office server or network outage — users will be able to access the local offline data until the outage is fixed.

Need help?

Our Support web page explains how to get answers to PRS questions and includes links to articles on Maintaining Database Reliability and Performance and PRS Best Practice Deployment.

For a full list of the changes since the previous release see the PRS Changelog web page.

If you no longer wish to receive this newsletter please email support@prshq.com with the word UNSUBSCRIBE in the subject line.