Windows 10 Newsletter

Windows 10 was officially released at the end of July — this special newsletter is for users thinking about or planning on upgrading their PCs to Windows 10.

We’ve been testing the PRS on Windows 10 for some months and would like to pass on a few things you need to be aware of to get the most out of the PRS on Windows 10.

Windows 10 version 1709 update issues

Updated November 2017

Late 2017 Microsoft began rolling out Windows 10, version 1709 (also known as the Fall Creators Update). This major update has introduced two compatibility issues, fortunately they are easily fixed.

You can check which version of Windows you are running by following these instructions.

Issue 1

When you start the PRS you get the following error message:


To fix see Reinstalling the PRS Runtime on the PRS website for step-by-step instructions.

Issue 2

When you attempt to send an email message from the PRS you get the following error message:


To fix you need to do a Quick repair of Microsoft Office, see Repair Office from the Control Panel for instructions.

1. Exclude the PRS from Windows Defender Real Time Protection

Windows Defender is the Windows Antivirus program. It has a feature called Real Time Protection which scans all files as they are opened — this really slows the PRS down.

You should configure Windows Defender to exclude the PRS process. We found that this was necessary regardless of previous Windows Defender settings (the Windows 10 upgrade did not seem to carry through previous exclusion settings).

Here’s how:

First open Windows Defender Settings and click on the Add and exclusion link:


Click on the Exclude a .exe, .com or .scr process link and add the following file:

C:\Program Files (x86)\Microsoft Office\ART\Office\MSACCESS.EXE
If you do not do this the PRS will perform poorly on all but the smallest databases.

2. Reinstall the PRS Runtime

After upgrading a machine that was running the PRS you will need to reinstall the PRS Runtime. If you do not you will received the following error when you start the PRS under Windows 10:


See Reinstalling the PRS Runtime on the PRS website for step-by-step instructions.

3. Check the Region settings

Sometimes the Regional settings do not get carried through by the Windows 10 upgrade process; this can result in:

  • Incorrect date formats and printer paper size.

  • PRS errors when attempting to enter dates.

Open Region & Language Settings: The country should be set to your country and your countries language should be the default language pack (the default language is the first language listed), for example English (New Zealand) below:


Next, open the Region applet in the Windows Control Panel: The Format should be set to Match Windows display language (recommended) your language displayed, for example:


4. Check the Printer paper size

If every second page of printed PRS reports are blank then you should check your printer paper size is set to A4 — we found paper sizes reverted to US Letter on some printers after a Windows 10 upgrade.

Need help?

Our Support web page explains how to get answers to PRS questions and includes links to articles on Maintaining Database Reliability and Performance and PRS Best Practice Deployment.

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